Australia

  • FREE delivery on orders over $100
  • Standard (3-7 days): $9.95
  • Express (1-2 days): $15

New Zealand

  • Standard: 6-12 business days – $20 AUD
  • Express: 3-5 business days – $32 AUD

USA & Canada

  • Standard: 5-10 business days – $38 AUD
  • Express: 4-8 business days – $50 AUD

UK

  • Standard: 6-12 business days – $40 AUD
  • Express: 4-8 business days – $55 AUD

Rest of the World

  • Standard: 6-18 business days – $45 AUD
  • Express: 5-10 business days – $62 AUD

When will my order be dispatched?

Your order will be processed within 2 business days from our dispatch facility in Melbourne, excluding weekends and public holidays.

Will I receive confirmation after placing my order?

Yes, After placing your order, you will receive a confirmation email. Once your order has been dispatched, we’ll send you another notification email.

How do I track my order?

As soon as your order is dispatched, we’ll send you an email containing a tracking number, simply click on this link to track your order.

Do you deliver to PO Boxes or Parcel Lockers

Yes.

Do you offer international shipping?

Yes, we offer worldwide shipping! Shipping costs vary by country and will be calculated at checkout.

What should I do if I received the wrong item?

If there’s a mistake with your order, please get in touch with our customer service team right away. Just send us your order number, and we will promptly address the issue.

Which shipping carriers do you use?

We ship orders using Sendle or Australia Post, depending on which service will get your order to you the fastest.

What should I do if an item is missing from my order?

If you are missing items from your order, please get in touch with our customer service team. Make sure to let them know your order number and which items were missing.

What if my package is declared delivered but I can’t find it?

First, check the area surrounding your delivery address: Look around your doorstep, mailbox, or any designated drop-off point.

If the package is not found, notify us within three days of the scanned delivery date at hello@vanitygloss.com. We will start a trace with the shipping partner and take the required follow-up steps. This process takes approximately 2-3 business days.

Why was my order cancelled?

Your order might have been cancelled for a few reasons related to our security checks. We rigorously check each order to ensure its authenticity. An order might be cancelled if:

  • Billing Address Mismatch: The billing address doesn’t match the one registered to the card used for payment.
  • Verified by Visa Issues: The correct password for Verified by Visa isn’t entered.
  • SecureCode by Mastercard Issues: The correct pin code for SecureCode by Mastercard isn’t entered.
  • PayPal Email Mismatch: The PayPal email address does not match the information provided at checkout.

To avoid cancellations, please ensure that all billing information is accurate and corresponds with registered details on your payment method.

Duties & Taxes

Please be aware that import duties, taxes, and charges are not included in the item price or shipping costs and are the buyer’s responsibility. Check with the customs office in your country to determine any additional costs before making a purchase.

Lost or stolen parcels

Check the area surrounding your delivery address: Look around your doorstep, mailbox, or any designated drop-off point.

  • Ask your neighbors or building staff: They may have received the package on your behalf.
  • Contact the carrier: If you have concerns about the delivery status, you can also contact the carrier directly. They may be able to provide you with additional information.
  • If you’ve checked the area and still haven’t found your package, please contact us as soon as possible.

Can I make cancel or changes to my order?

Before Dispatch: If your order hasn’t been dispatched, contact our Customer Care team and we’ll help you out.

After Dispatch: Unfortunately, we can’t make changes to your order once it has been dispatched.

What happens if I entered the wrong delivery information?

It is the customer’s responsibility to nominate a safe and secure shipping address. VanityGloss is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases.

What can I do if my order is going to the wrong address?

If you find that you have entered the incorrect address, please contact our Customer Service team Immediately. We will try to help you as much as we can.

What items are non-refundable?

Perfume samples, reduced and sale items are not eligible for returns or exchanges.

What should I do if I received the wrong item?

If there’s a mistake with your order, please get in touch with our customer service team right away. Just send us your order number, and we will promptly address the issue.