This Privacy Policy explains how VanityGloss (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit or make a purchase from our website.

What we collect and store

Information you provide
When you place an order, create an account, subscribe, or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Account details (for example, username and password, if you create an account)
  • Order details (items purchased, order history)
  • Customer messages (for example, enquiries, refunds/returns, complaints)
  • Reviews or comments (if you choose to leave them)

Information collected automatically
When you browse our site, we may automatically collect:

  • Products you’ve viewed (for example, to show recently viewed items)
  • Location, IP address, browser type, and device information (for fraud prevention, analytics, and estimating taxes/shipping)
  • Cookie and similar technology data (for cart functionality and site performance)

How we use your personal information

We use personal information to:

  • Fulfil orders (payment processing, shipping, order confirmations, invoices)
  • Provide customer support (enquiries, returns, refunds, complaints)
  • Detect and prevent fraud or unauthorised activity
  • Improve website performance and customer experience (including analytics)
  • Comply with legal, tax, and accounting obligations
  • Send marketing communications where you have chosen to receive them (you can unsubscribe at any time)

Cookies and tracking technologies

We use cookies and similar technologies for:

  • Core site functions (for example, keeping items in your cart)
  • Preferences and performance
  • Analytics and measurement (for example, understanding how customers browse and interact with the site)

You can manage cookies through your browser settings. Disabling cookies may affect some site functionality.

Payments

Payments are processed by third-party providers such as Stripe, PayPal, and Afterpay. We do not store full card details on our servers. These providers receive and process information needed to complete your payment and help prevent fraud.

Please refer to the relevant provider’s privacy policy for details on how they handle personal information.

When we share personal information

We share personal information only where necessary to run our business, including with:

  • Payment providers (Stripe, PayPal, Afterpay) to process transactions
  • Shipping and fulfilment services to deliver your order
  • Analytics and advertising providers (for example, Google Analytics and related measurement tools) to understand site usage and improve marketing performance
  • IT and security providers that support website operations and fraud prevention

We may also disclose personal information where required or authorised by law (for example, to comply with legal requests or protect our rights).

Data retention

We keep personal information only for as long as necessary for the purposes described in this policy and to meet legal, tax, and accounting requirements.
Order records are typically retained for at least 5 years.

International transfers

Some of our service providers may store or process information outside Australia (for example, in the United States or other regions). Where this occurs, we take reasonable steps to ensure personal information is handled securely.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

Your rights and choices

You may request access to, correction of, or deletion of personal information we hold about you where legally permitted. You can also opt out of marketing communications at any time by using the unsubscribe link in emails.

If you are located in the European Union or other regions with data protection laws, you may have additional rights under applicable law.

Do Not Track

Some browsers offer a “Do Not Track” feature. At this time, we do not respond to “Do Not Track” signals.

Contact us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us:

Email: contact@vanitygloss.com